Lifetime Buy-Back Policy


1.For Demi-fine® Jewellery (Paused as of 10 June 2025) :

 

As of 10 June 2025, the Palmonas Buy-Back Program has been paused for Demi-fine Jewellery new purchases. However, customers who purchased before this date can continue to avail benefits under this policy.

 

Eligibility :

 

  • Applies only to purchases made before 10 June 2025

  • Product must be in good condition

  • Cannot be claimed if the product has already been processed under the Lifetime Warranty Policy

 

Buy-Back Value – Demi-fine Jewellery : 

 

Time Since Purchase
Buy-Back Value (in Palmonas Wallet)

0–6 months

50% of invoice value

6–12 months

25% of invoice value

After 12 months

15% of invoice value

Palmonas Money will be credited to your Palmonas Wallet upon successful inspection and will remain valid for 12 months. It can be used online or in-store, but is non-transferable and non-refundable.

2.For Lab Grown Diamond & Gold Jewellery : 

 

Eligibility

 

  • Product must be in good condition

  • Cannot be claimed if the product has already been processed under the Lifetime Warranty Policy

  • Cannot be claimed if the product has been purchased from any other platforms other than our Palmonas App/Website/Retail Stores


Buy-Back Value – Lab Grown Diamond & Gold Jewellery : 

 

Category
Buy-Back Value Calculation
Lab Grown Diamond Jewellery

- 100% of gold value at current market rate

- 80% of diamond value at current market rate.

- Making Charges are Non-refundable and will be deducted.
Plain Gold Jewellery

100% of gold value at current market rate

 

Note:

 

1.Buy-back value will be calculated based on gold weight and diamond specifications at the time of inspection.

2.Complimentary products/freebies provided with a purchase are not eligible for buy-back. If the customer wishes to avail the buy-back facility, they must return the complimentary product along with the purchased product to be eligible for the applicable buy-back value, subject to the applicable terms and conditions.

If the complimentary product is not returned, the Company will deduct the value of the complimentary product/freebie from the final buy-back amount payable to the customer.

The final buy-back value will be calculated after applying all applicable deductions, adjustments, and terms of the Buy-Back Policy.

  1. Return the freebie → receive the calculated buy-back value.
  2. Keep the freebie → its applicable value is deducted from the buy-back amount.

 

3.How to Claim Buy-Back : 

 

You can initiate your buy-back request in the following ways:

  1. To initiate a claim, follow these steps:

    1. Visit a Palmonas Store near you. 

    2. Carry the original product and invoice (digital or printed)

    3. Store staff will guide you through the process and arrange for QC

If Palmonas store is not accessible to you then in that case:-

  1. Raise a request at https://support.palmonas.com/

    1. Subject line: “Buy-Back Request – [Your Order Number]”

    2. Photo of the product

    3. Invoice or order confirmation

  2. Once approved, self-ship the product to:

Palmonas Buy-Back Desk  

Office No 501/502/503/504/505(A), 5th Floor, Verdant 84  

Plot 1, Lane Z, Koregaon Park Annexe  

Mundhwa, Pune, Maharashtra – 411036  

 

  1. Share courier details and AWB number in the same email thread.

 

Additional Notes :

 

  • Hallmarked sterling silver Jewellery : If hallmark certificate is missing, ₹500 will be deducted per item.

  • Buy-back claims are subject to quality check and approval by Palmonas.

  • If a product is damaged or fails inspection, Palmonas may decline the buy-back claim.