Lifetime Warranty Policy
Palmonas provides a Lifetime Warranty on all demifine® collection, ensuring long-term assurance and usability for customers.
For Demifine® Collection :
Scope of Warranty :
• Covers tarnishing or discoloration of plating on eligible demifine® collection.
Warranty Resolution & Palmonas Wallet :
Time from Delivery | Resolution
0–6 months | Replacement of the item
6–9 months | 50% of invoice value in Palmonas Wallet (valid for 6 months)
9–12 months | 25% of invoice value in Palmonas Wallet (valid for 6 months)
Beyond 12 months | 15% of invoice value in Palmonas Wallet (valid for 6 months)
Palmonas Wallet can be used online or in-store and is not refundable or transferable.
Exclusions from Warranty :
The Lifetime Warranty does not cover:
• Damage from regular wear and tear
• Breakage due to mishandling
• Loss of stones or crystals
• Third-party alterations or resizing
• Custom Made Jewellery sets
For Gold & Lab Grown Diamonds :
Lifetime warranty includes repolishing services for Gold and Lab Grown Diamonds(LGD) products.
How to Raise a Warranty Claim :
1. To initiate a claim, follow these steps :
• Visit a Palmonas Store near you.
• Carry the original product and invoice (digital or printed)
• Store staff will guide you through the process and arrange for QC
If Palmonas store is not accessible to you then in that case:-
1. Take a clear photograph of the affected item showing the tarnishing.
1. For any assistance or queries, please visit our support page at: https://support.palmonas.com/
• Subject line: "Warranty Request – [Your Order Number]"
• Description of the issue
• Photo evidence
1. Once approved, self-ship the product to :
Palmonas Warranty Desk, Office No 501/502/503/504/505(A), 5th Floor, Verdant 84, Plot 1, Lane Z, Koregaon Park Annexe, Mundhwa, Pune, Maharashtra – 411036
1. Share courier details and AWB number in the same email thread.
For Tungsten Jewellery :
Warranty Resolution & Palmonas Wallet :
Time from Delivery | Resolution
0–12 months | Replacement of the item
12–15 months | 50% of invoice value in Palmonas Wallet (valid for 6 months)
15–18 months | 25% of invoice value in Palmonas Wallet (valid for 6 months)
Beyond 18 months | 15% of invoice value in Palmonas Wallet (valid for 6 months)
Additional Notes :
• Claims are subject to inspection and validation by the Palmonas team.
• Palmonas reserves the right to decline a claim if the issue does not fall within warranty terms.
