Shipping & Handling Time

Orders are processed within 1-3 business days (i.e., Monday – Saturday). Some orders can take longer, such as pre-order items.
Our aim is to get your purchase to you sooner, however, in some unexpected circumstances / situation it may take a bit longer. In this case, we'll notify you about the delay immediately.

We offer free shipping on all our products ( Domestic Orders ). Enjoy Shopping at PALMONAS!

Order Tracking

You will be get notified when your amazing order ships from our warehouse with the shipment tracking number.

International orders

All international orders will be shipped in our customised Pink pouches

 

Order is placed it can be cancelled within 24 hours only.

 

1. If you have received the product and you do not like it, the same can be shipped back within 2 days and email us the courier receipt on care@palmonas.com. The shipping charges for sending the product back has to be borne by the customer. 5% of PayPal transaction amount will be deducted from the refund.
2. Once we receive the products, a strict quality check would be done by our team. Please make sure that the original packing is intact when you courier it back to us .
3. The amount refunded to you would be only for the products.
4. We unfortunately do not have exchange policy for the international customers.
5. Order is placed it can be cancelled within 24 hours only.
6.  For Returns - Freight charges and custom duty to be borne by the customer.

 

- Once the international order is placed, it takes 15 to 20 working days to dispatch after placing the order.

- These timelines may be affected due to current situations. other charges like import duty has to be borne by the customer.

-If the import duty is not paid by the customer the product will be destroyed/abandoned by the custom department and the refund will not be given for that particular order.

Payment Method

You can pay via all major VISA or RazorPay credit/debit cards using our payment gateway at the time of checkout. Payment is accepted only in INR (Indian National Rupee) at the time of your purchase. Duties and taxes are included in the price itself.